Terms & Conditions

Usage of this site is considered acceptance of the following:

RETURN POLICY:

We gladly accept returns of any unworn jewelry within 14 days of receipt for store credit only. Before returning any item's, please obtain a Return Authorization Number by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling Zena Creative Group LLC at 1-888-946-2012. Please note: Shipping and handling charges are non-refundable.

After receiving your Return Authorization Number, please securely pack and seal the return merchandise and a copy of your original invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the given address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

Payment Information:

We accept PayPal, American Express, VISA, MasterCard, Discover.

Special Orders:

Special orders need to be confirmed by E-mail and are not returnable. We want you to be happy with your order, so we will review it with you carefully before you make a commitment. A 50% deposit is required on all special orders.  For more information, please email to This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it..">.

Warranties:

Our jewelry is guaranteed to be as stated: the period, the materials and the manufacturer - or we will refund your money. There is no warranty on the jewelry itself but we, like you, expect it to stand up to normal wear and tear unless otherwise advised.  

Here are the basics: opals are delicate, enamel is fragile, pearls cannot be exposed to hair spray or chemicals, emeralds should never be subjected to heat or sonic cleaning, no one can drop their jewelry without expecting an unpleasant outcome, no weight-lifting with those rings, and, should the jewelry be serviced outside Alena Zena Designs, we simply have no way to provide support afterwards.

SHIPPING POLICY:

AlenaZena.com ships all purchases via UPS or USPS or Priority Mail with Signature Confirmation. If you may not be at your home address you provided for shipping and you prefer us to send your package to an alternate address i.e. your office An email confirmation, as well as a tracking number will be emailed to you once your package ships.
We have a flat shipping  rate of $9.99 within USA and  Canada

$29.99 overnight shipping if the item is available for this kind of shipping. Please email as all your questions at This email address is being protected from spambots. You need JavaScript enabled to view it.

SALES TAX:

Orders shipped to all states other than Pennsylvania are exempt from sales tax. All orders shipped within Pennsylvania will be subject to sales tax of 6%.

REPAIRS:

Here at Alena Zena Designs we take much pride in our jewelry and stand behind our extremely rare and fine craftsmanship. If any of your jewelry should require repair, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will be more than happy to do our best to repair it for you. The repairs will very in cost depending on the nature of the repairs. If it is a defect from our end please contact us immediately end we will take care of it.

PRIVACY POLICY:

Alena Zena Designs knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting AlenaZena.com you are accepting the practices described in this Privacy Notice.

What personal Information about customers does AlenaZena.com gather?
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us.
Does AlenaZena.com share the Information it receives?

Here at SheriLiebert.com we value and respect our customers and their privacy. Though we will keep your information on file for future reference and/or purchases, we do not share any of that information with any other parties.

How Secure Is Information About Me?

  • We work to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts order information you transmit.
  • We reveal only the last five digits of your credit card numbers when confirming an order via email. Of course, we transmit the entire credit card number to the appropriate
  • credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

If you have any questions regarding our Privacy Policy, please feel free to contact us via email any time at This email address is being protected from spambots. You need JavaScript enabled to view it., or by telephone at (646)247-0696 between the hours of 10am and 5pm.
Everyone loves an Alena Zena collector original piece of jewelry. All orders will arrive to you will be carefully wrapped and boxed. If this is a gift please indicate on your order and we will make sure it is beautifully wrapped for your recipient.

Gem Treatments:

Virtually all colored gems in the marketplace are now enhanced or treated in some fashion.  Emeralds have been oiled for centuries, sapphires and even quartz (amethyst and citrine) are routinely heat treated, and the irradiation of diamonds and sapphires is not uncommon ā€” just to name a few enhancements.  Most enhancements are stable ā€“ diffusion and heat treatments for exampleā€” and some are not, such as fracture filling, which fills the normal fractures in a diamond, sapphire or emerald with colored chemicals to improve the gem color and reduce the visibility of the fracture.

We disclose unstable or unaccepted treatments, but we advise all our clients and friends to consider any gem to be enhanced, unless you have a gemological certificate stating otherwise, given the advanced technology used today. Treat your gems and gemstone jewelry with gentle care. Do not put gemstone jewelry in steam or sonic cleaners. Hot water, a gentle dish detergent, and a soft toothbrush are the tools of choice for cleaning.